Refund Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item that is returned more than 30 days after delivery will not be refunded/creditted.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account, within a certain amount of days.

A 20% restocking fee may apply

There is often some processing time before a credit is applied.
If you’ve done all of this and you still have not received your credit, please contact us at info@aquatune.net.au.

Sale items (if applicable)
Only regular priced items may be credited, unfortunately sale items cannot be credited.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@aquatune.net.au and send your item to:

AquaTune Trade

9-11/18-28 Gray st

Kilkenny, South Australia 5009

Shipping
To return your product, you should ship your product to:

AquaTune Trade

9-11/18-28 Gray st

Kilkenny, South Australia 5009

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping may be deducted from your refund.

Depending on where you are, the time it may take for your exchanged product to reach you, may vary.